Shahar Yar Javed

Head Of Customer Support Services & Revenue Assurance | CSS at Eighteen

Shahar Yar Javed has a diverse work experience spanning several companies and roles. Shahar Yar began their career in 2008 as a Customer Services Officer at Zong CMPak Ltd and steadily worked their way up to become a Sales Analyst and then a WFM Analyst in the Customer Services department. In 2013, they joined the Interactive Group of Companies, where they served as a Project Controller in the PMO and later as a Project Manager in Business Development & Solutions. In 2015, they moved to S&P Global Market Intelligence as an Analyst Sales Operations (Lead) in the Sales Operations department. Javed then transitioned to MTBC in 2016, first as a Sr. Manager Operations in Global Operations and then as the Head of Operations. Currently, they hold the position of Head of Customer Support Services & Revenue Assurance at Eighteen Islamabad, starting in 2018. Overall, Javed has demonstrated expertise in managing operations, leading projects, analyzing sales data, and providing customer support.

Shahar Yar Javed's education history is as follows:

From 2014 to 2016, Shahar Yar Javed attended SZABIST and obtained an EMBA degree in Marketing & Finance.

From 2011 to 2013, Shahar Yar Javed attended the University of the Punjab and obtained a Masters in International Relations.

In addition to these degrees, Shahar Yar Javed has obtained several certifications:

- In March 2016, Shahar Yar Javed earned a certification in "Protecting Our Information" from McGraw Hill Financial.

- In February 2016, Shahar Yar Javed earned a certification in "Leadership Essentials" from Cornerstone.

- In February 2016, Shahar Yar Javed earned a certification in "Sanctions and AML Awareness" from McGraw Hill Financial.

- In December 2015, Shahar Yar Javed earned a certification in "Privacy Fundamentals" from SNL Financial.

- In November 2015, Shahar Yar Javed earned a certification in "Preventing Discrimination and Harassment - for Employees" from Cornerstone Compliance.

- In November 2015, Shahar Yar Javed earned a certification in "Project Management Fundamentals" from Skillsoft.

- In November 2015, Shahar Yar Javed earned a certification in "Time Management" from SNL Financial.

- In April 2015, Shahar Yar Javed earned a certification in "Avoiding Insider Trading" from Cornerstone Compliance.

- In April 2015, Shahar Yar Javed earned a certification in "Foreign Corrupt Practices Act (FCPA)" from Cornerstone Compliance.

- In April 2015, Shahar Yar Javed earned a certification in "Introduction to Network Services" from SNL Financial.

- In April 2015, Shahar Yar Javed earned a certification in "Privacy and Information Security" from Skillsoft.

Links

Previous companies

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Timeline

  • Head Of Customer Support Services & Revenue Assurance | CSS

    January, 2018 - present

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