Lauren Drago

Lauren Drago is an experienced professional in customer success management, currently serving as Principal Customer Success Manager at Eightfold since April 2022, with previous roles including Senior and Customer Success Manager at the same company. Drago's career includes a tenure at iCIMS as Senior Enterprise Customer Success Manager, and at Symphony Talent, where Drago held the position of Senior Customer Success Manager following the acquisition of SmashFly Technologies, where Drago began as Customer Success Manager before advancing to Sales Operations Specialist and Sales Coordinator. Prior to working in the tech sector, Drago spent nearly five years at the YMCA of Greater Boston as Aquatics Director, overseeing staffing, safety audits, budget management, and community partnerships. Drago holds a Bachelor of Arts in English Communications from Emmanuel College in Boston.