Melissa Santos

Melissa Santos is an experienced professional currently serving as a Customer Success Manager at EIMS, specializing in the DACH market for Decisions AS since December 2022. In this role, Melissa is responsible for onboarding and training clients on meeting management software, identifying opportunities for revenue growth, and assisting customers in optimizing their meeting management processes. Prior to this, Melissa held various positions at Webhelp, including Supervisor for HP Inc. in Germany and Austria, where leadership, sales driving, and mentoring were key responsibilities. Other roles include Sales Agent at Delphi Organic GmbH, Purchasing Agent at FRIWO, and various positions during early career stages that contributed to Melissa's competencies in sales, account management, and customer support. Melissa holds a Bachelor of Arts in International Business from the University of Applied Sciences and Arts Dortmund and various vocational qualifications in business and foreign languages.