Khalifeh Ahmad

Khalifeh Ahmad is an experienced professional currently serving as the Lead Project Engineer at EirGrid Group since June 2022, where responsibilities include managing and leading audit projects for compliance with licenses and code obligations. Previously, Khalifeh worked as the Business Support Team Lead at TELUS International from March 2021 to June 2022, overseeing a team of customer support representatives to achieve performance goals and ensure high-quality customer service. Earlier experience includes a role as QA and Training Program Manager at TikTok from May 2020 to November 2020, where Khalifeh developed training strategies and managed projects to enhance Customer Service staff proficiency.