Leila Kassam

Leila Kassam is an accomplished professional with extensive experience in customer success and account management. Currently serving as the Director of Customer Success at Thinkific and as the Customer Success Lead at Ekwa Marketing, Leila has a proven track record of building and leading successful teams. Previous roles include Director of Customer Success at Diversio and HiMama, where responsibilities included overseeing a large department and implementing customer success strategies. Leila's early career features positions in EF Educational Tours as a Bilingual Tour Consultant and as a Teaching Assistant at Western University, complemented by a strong academic background with a Master of Arts in Philosophy and a Bachelor of Arts in Psychology and Philosophy from Western University.