Shelby Francom

Shelby Francom has extensive experience in the hospitality industry, currently serving as General Manager at El Conquistador Tucson, A Hilton Resort since August 2019, where responsibilities include enhancing guest and associate satisfaction, driving revenue, and ensuring brand standards. Previously, Shelby held key positions such as Director of Hotel Operations at HEI Hotels & Resorts and Director of Operations at Marriott Buttes, focusing on profitability and service excellence. Additional roles include Director of Food & Beverage Operations and Director of Banquets at Marriott International, as well as Vice President at Yakool Hotel Supplies America, where Shelby facilitated trade between suppliers and hotels. With a career spanning over two decades, Shelby's expertise encompasses all facets of hotel and food and beverage management, aimed at delivering exceptional guest experiences and operational efficiency.