Susana Neves

Susana Neves is a Customer Experience Specialist at El Corte Inglés Portugal since June 2022, with extensive experience in customer management and analytics. Previously, Susana held the position of Project Manager at Worten Portugal, where responsibilities included business needs assessment, Salesforce CRM management, and loyalty program restructuring. Susana also served as Customer Experience Manager at Vodafone, overseeing a Mystery Shopping program and identifying improvement opportunities. At Worten Portugal, Susana managed customer experience processes and quality audit procedures over several years. Susana's career began at Indra BPO/EDP in back office debt management and progressed through roles in quality and call center management at A Vida é Bela. Educational qualifications include a postgraduate degree in Marketing Research, Insights & CRM from IPAM and a Bachelor's degree in Philosophy from Universidade Nova de Lisboa. Additional training encompasses quality management and consumer rights seminars.