El Pollo Loco is the name of two independent restaurant chains that are controlled by different companies, El Pollo Loco, Inc.

Restaurants

El Pollo Loco

El Pollo Loco's headquarters in Costa Mesa, CA, United States

Elizabeth Liz Williams

Rick Pepper

Tim Welsh

Jason Weintraub

Julio Martinez

Jeff Burrus

Steve Haydu

Nicholas Wilkerson

Christina Camara

Rosanne Setoguchi

Laurance Roberts

Jerry Lovejoy

Ira Fils

Farrukh Saeed

Clark Matthews

Jill A.

The Operations Management team at El Pollo Loco is responsible for ensuring the efficiency and effectiveness of restaurant operations across all locations. This includes overseeing quality assurance, franchise support, training programs, and supply chain management. They work collaboratively to optimize performance, improve operational processes, and maintain high standards of service and food quality, ensuring that both franchise and company-operated restaurants deliver a consistent and exceptional customer experience.

Operations Management

The Leadership Team at El Pollo Loco drives the strategic direction and overall management of the restaurant chain, ensuring operational excellence and financial sustainability. This team collaborates across various functions, including franchise operations, marketing, and human resources, to enhance customer experience and grow brand loyalty while navigating legal and regulatory frameworks. Their leadership cultivates a culture of innovation and accountability, positioning El Pollo Loco for long-term success in the competitive restaurant industry.

Leadership Team

The Human Resources Team at El Pollo Loco focuses on recruiting, developing, and retaining a skilled workforce to support the company's operations. They manage employee benefits and compensation, oversee talent acquisition, and ensure compliance with HR policies and practices. Additionally, the team plays a crucial role in fostering a positive workplace culture and enhancing employee engagement across the organization.

Human Resources Team

This department focuses on expanding and supporting the franchise network to drive growth and business success.

Franchise Development

The Marketing and Customer Experience team at El Pollo Loco is responsible for developing and executing strategies that enhance brand awareness and customer engagement. They focus on integrating marketing efforts across digital and traditional channels, optimizing the customer journey, and fostering loyalty through targeted CRM initiatives. This team collaborates closely with local stores to tailor marketing campaigns that resonate with community preferences, driving both traffic and satisfaction in El Pollo Loco locations.

Marketing and Customer Experience

This department oversees the organization's governance practices and board member activities.

El Pollo Loco

Org chart

Teams

Operations Management

Leadership Team

Human Resources Team

Franchise Development

Marketing and Customer Experience

Board Governance

Offices

El Pollo Loco

Org chart

Teams

Operations Management

Leadership Team

Human Resources Team

Franchise Development

Marketing and Customer Experience

Board Governance

Offices

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