Eric Sita is an experienced Technical Support Engineer currently at Elastic since August 2021. Previously, Eric served as a Technical Support/Technical Account Manager at Aurea Software, where notable achievements included consistently leading in case closures and improving the upgrade process for clients. Before that, Eric worked at Thomson Reuters as a Datafeed Specialist, managing severity Level 1 cases for major clients and developing new shell scripts for data feed creation. Eric's career began at Novartis as a Support Analyst, providing technical assistance and utilizing SQL queries for data validation. Eric holds a Bachelor of Science degree in Computer Science from William Paterson University of New Jersey, earned between 2003 and 2008.
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