François Protopapa

François Protopapa is a Principal Solution Architect at Elastic since October 2020, serving as a technical authority and advisor to sales teams, customers, and partners while addressing business issues with the Elastic Stack. Prior to this role, François held positions including Head of AI R&D and Advanced Analytics at SandSIV Group, where responsibilities included the design and implementation of customer experience management tools. François also served as Senior Digital Customer Experience Analytics Manager at Sunrise Communications AG, driving digital transformation initiatives. Experience includes significant contributions to various organizations such as BESTSELLER, upc cablecom, and Man Investments, focusing on business intelligence and analytics solutions. François holds an MBA from the University of Wales and a degree in Business Informatics from SSIG.