James Moon

James Moon is a Senior Support Engineer at Elastic, with a career spanning over 19 years in technical support and engineering roles. Previous experience includes serving as a Principal Technical Support Engineer and Senior Technical Support Engineer at RSA Security, providing essential support for enterprise customers in critical and escalated cases. Earlier roles at Symantec involved backline and first-line support for Symantec Endpoint Protection, aiding in complex troubleshooting. James began a career in software engineering at CNS Technology in Korea, developing firmware and APIs for VoIP and video phones. Education includes a Bachelor of Engineering with a major in Computer Systems Engineering from the University of Technology Sydney.