Customer Success and Support
About
The Customer Success and Support team at Elastic is dedicated to ensuring that customers derive maximum value from the Elastic Stack. This team works closely with clients to provide guidance, technical support, and education, helping them optimize their use of Elastic's products. Through collaboration and strategic partnerships, they facilitate a seamless customer journey that promotes engagement and satisfaction throughout the lifecycle of Elastic's offerings.
Team members
Bryan Busse
Global Vp, Customer Success
James Moon
Senior Support Engineer
Jan Doberstein
Senior Support Engineer
Joshua Ahn
Principal Escalation Manager
Julie Baxter-Rudd
Vp, Global Customer Support
Jürgen Obermann
Senior Global Account Director
Massimo F.
Senior Support Engineer
Michelle A
User Success Manager
Rick Laner
Chief Customer Officer
Xiaohui Wen
Senior Support Engineer