John McEniery

John McEniery is an accomplished technology professional with a robust background in support engineering, infrastructure architecture, and virtualization. Currently serving as the Support Knowledge Lead at Elastic since October 2019, John is responsible for transforming customer service through Knowledge Centered Service (KCS) and facilitates cross-functional collaboration to ensure alignment with product features and customer needs. Prior experience includes roles at DXC Technology, where John worked as an Infrastructure Architect focusing on culture, reliability, automation, and monitoring in secure environments, and at Hewlett Packard Enterprise as a Technical Lead for storage and VMware solutions for the Australian Federal Government. John began a career in technology in 2009, steadily advancing through various roles, including Storage and Virtualisation Engineer at Melbourne IT, where expertise in managing extensive storage systems and VMware environments was developed. John holds a Bachelor of Information Technology from Griffith University.