Joshua Ahn

Joshua Ahn is a seasoned professional with extensive experience in escalation management and customer service. Currently serving as a Principal Escalation Manager at Elastic since June 2022, Joshua was instrumental in establishing the company's Executive Escalation Management Team, focusing on rapid issue resolution and root cause analysis for escalated accounts. Prior to this role, Joshua was the Regional Manager for Customer Escalation Management in APAC at MuleSoft, where significant contributions were made to building global escalation processes. Joshua's earlier career includes a tenure as Global Escalation Manager at Dell EMC, where a focus on service-related issues for customers was maintained. Joshua has also held positions at McAfee Inc., ensuring service excellence for enterprise clients. Joshua holds a Graduate Diploma in Management from Macquarie Business School and is currently pursuing further studies at MIT Sloan School of Management.