Rachel Shen is a skilled software engineer currently working at Elastic as a Software Engineer II, having previously held positions as Support Engineer I and Support Engineer II within the same company. Rachel's experience includes conducting one-on-one client meetings as a volunteer with LIFT in West Philadelphia to assist low-income individuals with employment and public benefits. Additionally, Rachel served as a Data Lab Assistant at Bryn Mawr College, providing academic support in Sociology, and worked as a Quality Assurance Associate at Vanguard, where responsibilities included analyzing rework data and resolving sensitive client requests. Rachel holds a Bachelor of Arts in Sociology and Psychology from Bryn Mawr College, graduating Magna Cum Laude, and completed a Computer Software Engineering program at Hackbright Academy in 2016.
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