Ryan Burnham

Ryan Burnham is an experienced customer success and solutions expert currently serving as Principal Customer Architect at Elastic since May 2022, where responsibilities include driving customer success through tailored architectural strategies. Prior roles include Principal Customer Success Manager and Senior Customer Success Manager, demonstrating a strong commitment to ensuring customer outcomes. Ryan co-founded Patins Mobile, a mobile skate sharpening service, and served as Director of Customer Success and Support Desk at Dynamicweb. Previous experience encompasses several positions at k-eCommerce and earlier roles at Ville de Montréal, Best Buy, and Progistix Solutions Inc. Ryan holds a bachelor's degree in History and Computer Science from Concordia University and completed sales training at CEIM.