Steven Ghillany is a Senior Support Engineer at Elastic, where since May 2017, collaboration with Salesforce, GitHub, and the Elastic Stack has been key to assisting customers. Previously, as a Customer Success Manager at IMMUNIO from May 2016 to May 2017, Steven built and managed the support organization, developing policies and documentation. Before that, as a Senior Technical Account Manager at Tripwire Inc (formerly nCircle) from December 2008 to May 2016, Steven addressed high-profile customer technical concerns and coordinated with the research team. Steven began a career in cybersecurity as a Security Analyst at Internet Security Systems, Inc., an IBM Company, from September 2004 to December 2008, focusing on event analysis, policy change requests, and client advisement, with a promotion leading to a relocation to Canada to establish a new team. Steven holds a degree from Binghamton University, attended from 1997 to 2000.
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