Marcin Zegar

Marcin Zegar has a diverse work experience spanning over several years. Marcin began their career at Customs Service as a Junior Customs Controller, where they were responsible for financial control and coordination of customs offices. In 2009, Marcin joined Elavon Europe as a Senior Operations Specialist, eventually progressing to roles such as Exception Team Supervisor and Dispute Resolution Department Team Supervisor, where they oversaw various operational processes and project management. Marcin also served as the Technical Customer Support Manager, leading a team of business analysts in resolving technical and processing queries. In their most recent role as the Head of Integrated Partnership Production Support, Marcin led a team of analysts dedicated to supporting partners, vendors, and customers in advanced technical and processing issues. Marcin demonstrated expertise in areas such as transaction processing, data analysis, and customer onboarding. As a supervisor, Marcin focused on optimizing processes, automating tasks, and reducing the team size while increasing efficiency.

Marcin Zegar obtained a Master's degree in Informatyczne Techniki Zarządzania from WIT University. In addition to their degree, they also have various certifications including the ITIL Foundation Certificate in IT Service Management, Certified Strategy Professional (CSP) preparation, Developing an Effective Business Case, Oracle Database 12c R2 SQL: Using Structured Query Language (SQL), PL-300: Using Power BI for Data Analysis, Preparing and Implementing a Business Plan, Event, Incident, and Problem Management, Release, Service Level, and Availability Management, Service Desk, IT Asset, Service Configuration, and Change Control Management, The Service Value Chain and General Management Practices, Communicating with Confidence, ITIL® 4 Foundation: Introduction, ITIL® 4 Foundation: Key Concepts of Service Management, Key Concepts and the Four Dimensions of Service Management, The Guiding Principles of the Service Value System and Continual Improvement Model, and FCE obtained from various institutions such as PeopleCert, udemy business, Skillsoft, and the British Council.