Ross Barrett has extensive experience in quality assurance and customer service management, currently serving as a Senior Manager at Electronic Arts since November 2011. Ross has held several key roles, including Quality Assurance Manager and Service Delivery Transformation Manager, focusing on enhancing customer experiences through innovative service delivery operations. Previously, as Area Manager, Ross supervised contact center operations and personnel management, ensuring optimal performance metrics were met. Formerly, Ross held positions at BioWare and TalkTalk, where responsibilities included managing teams and providing high-quality customer service. Ross began a career in education as a Secondary School Teacher after earning a Bachelor of Arts degree from University College Cork.
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