Elisa Fraile McCord

Elisa Fraile McCord has a diverse work experience spanning various industries. Their most recent role is as a Product Owner & Business Analysis Manager at Electronic IDentification (A Signicat Company) since January 2023. Prior to this, they served as the Head of Customer Success at the same company from January 2022 to January 2023 and as a Senior Customer Success Manager from April 2021 to January 2022.

Before joining Electronic IDentification, Elisa worked at ForceManager as a Customer Success Manager for the UK, USA, and South Africa markets from December 2019 to April 2021. Additionally, they held the role of Project Manager and Onboarding Consultant at ForceManager from February 2018 to January 2020. In this role, they were responsible for project management, technical configuration, ETL processes implementation, KPI reports definition, key user training, and presales activities.

Elisa also gained relevant experience at Generali as a Customer & Distributor Digital Experience Specialist from March 2017 to February 2018. Their responsibilities included managing and coordinating different suppliers and departments for the development of digital projects. Elisa also performed metrics analysis for Generali España's blog and website, resulting in a 20% increase in users.

Prior to this, Elisa worked at H by Heidi as part of the Communication Department from September 2016 to February 2017, where they collaborated in the development and design of the brand's corporate identity, managed online advertising campaigns, and organized brand presentations and local events.

Elisa's earlier experience includes roles at Vaughan Systems as a Marketing & Sales Dept Technician from February 2014 to July 2015, where they designed catalogs and brochures and handled inbound commercial management and community management of Vaughan Systems' social networks. Elisa also worked as a Department of International Relations Fellow at Camilo José Cela University from September 2010 to June 2012, assisting in the planning of ERASMUS events, administrative management between collaborating universities, and documentation and translation of the university's website.

Lastly, Elisa began their career at Air Europa as an Agente de pasajeros from May 2006 to August 2010.

Overall, Elisa Fraile McCord has had a progressive career trajectory with experience in customer success management, project management, marketing, communication, and international relations.

Elisa Fraile McCord attended Universidad Camilo José Cela from 2010 to 2015, where they completed a degree in Grado en Administración y Dirección de Empresas with a specialization in Finanzas internacionales. Elisa also obtained a Marketing Degree during the same period, focusing on Digital Marketing. In 2012, Elisa participated in the International Business Erasmus Program at the University of Liège. Their field of study during this program is unspecified. In 2017, they enrolled in Universidad Nacional de Educación a Distancia - U.N.E.D., undertaking a Curso de Analítica Web. Further information about their field of study during this course is not provided.