Kim Kilpatrick possesses extensive experience in technical support management, currently serving as the Senior Manager of Technical Support at Electronics for Imaging (EFI) since 2003. Prior roles include Manager of Technical Support at T/R Systems from 1999 to 2003 and Third Level Support Manager at MCI from 1996 to 1999, where Kim oversaw the internal application support team. Additionally, Kim has project management experience, successfully leading various projects for the internal support team, including product releases and CRM development. Kim earned a Bachelor of Science in Electrical Engineering from Old Dominion University from 1988 to 1993.
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