Mark Walsh

Mark Walsh has a diverse work experience spanning over two decades. Mark began their career at Prophet 21 as a Team Leader, Sales, and Operations Support. Mark then joined Activant Solutions as a Manager, Sales and Operations Support, where they led a call center providing customer service and mentored team members.

In 2002, Mark joined Epicor Software Corp as Director of Customer Support. In this role, they managed a technical support center consisting of 11+ managers and 130+ employees. Mark also collaborated with executive management on global growth initiatives.

Afterward, Mark served as Vice President of Operations at FreedomPay for a brief period before joining Elemica. At Elemica, they held multiple positions, starting as Vice President of Global Customer Support and then transitioning to Vice President of Global Client Success and Support. Currently, there is no end date specified for their role at Elemica.

Overall, Mark Walsh has demonstrated expertise in customer support, operations management, and leadership roles across a variety of industries.

Mark Walsh's education history includes the following:

From 2010 to 2011, Mark attended the American Society for Quality (ASQ) and earned a Certified Six Sigma Black Belt (CSSBB) degree in the field of Six Sigma.

In 2010, Mark studied at Activant Solutions, Inc and obtained a Certified Six Sigma Green Belt (CSSGB) degree in Six Sigma.

Also in 2010, Mark attended Satmetrix and became a Net Promoter® Certified Associate, focusing on the field of Net Promoter Score.

In 2007, Mark studied at Villanova University and earned a Six Sigma Green Belt degree in Six Sigma.

From 1993 to 1997, Mark pursued jobs in Business Administration and completed a Bachelor of Science degree in Marketing.