Karen Wilson

Karen Wilson has extensive experience in patient care and customer service, currently serving as a Patient Care Supervisor at Kroger Specialty Pharmacy since August 2017, where responsibilities include setting performance goals and ensuring compliance with company plans. Prior roles at Kroger include Certified Trainer Team Lead, Patient Services Coordinator, and Patient Care Coordinator, focusing on training new hires and managing patient communications for prescription processing. Previously, Karen worked as a Patient Service Coordinator at Aetna Specialty Pharmacy and held senior positions at BeneCard PBF, Sun Pass Operations, Steak n Shake, Westgate Resorts, and Southern Management Systems, demonstrating a strong background in managing customer interactions and claims resolution. Education includes attendance at Almega Preparatory Academy and Dr. Phillips High School.