Dale Conwell

Dale has excelled in assisting leading global brands manage the critical change needed to ensure customer service and consumer care strategies are aligned with their strategic business objectives. With more than 25 years of industry experience, Dale’s strength is helping an organization develop a strategic plan and successfully implement the plan through execution, driven from a customer-first philosophy. He has led Fortune 500 companies initiatives to enter new markets with a focus on delivering and sustaining strong customer satisfaction and brand loyalty in omni-channel environments. These initiatives include customer service, ecommerce, direct-to-consumer and digital strategy initiatives in the consumer goods, food and beverage, apparel, automotive, consumer packaged goods, healthcare, health and beauty, hospitality, non-profit, retail, and publishing industries. Most importantly, his achievements have been done while building and solidifying strong client relationships. Prior to joining Elevation Connect, Dale served as Vice President of Sales and Marketing with C3i Solutions (formerly Telerx), a division of HCL Technologies. He also served in executive marketing positions with several global retail companies. Dale currently resides in Dallas with his wife, Anne and their two sons. He is a graduate of Kent State University in Ohio, and completed the Advanced Graduate Marketing Studies Program at Southern Methodist University (SMU) in Dallas.