Shannon Johnston

Shannon Johnston is a Customer Support Operations Manager at Elevation Labs since September 2018, where responsibilities include creating training documents for operations processes and collaborating with internal teams to enhance efficiency. Previously, Shannon served as a Senior Account Manager and Account Manager, advocating for clients while balancing company values and managing account expectations. Prior experience includes roles as General Manager and Key Account Representative at Vernon Steel Inc from April 1999 to September 2018. Currently pursuing a Bachelor's degree in Business Administration and Management at Brigham Young University - Idaho, expected to graduate in May 2026.