Mark Bourne is a highly motivated IT Service Delivery/Incident and Problem Manager at Elexon, where they oversee incident and problem management. With over 35 years of experience in the IT sector, Mark has held various roles including Technical Infrastructure Analyst at Dresdner Kleinwort and IT Service Delivery Manager at DXC Technology, where they managed services for approximately 20,000 employees. Mark’s expertise encompasses driving IT change initiatives and fostering communication with technical and non-technical stakeholders across globally dispersed teams. They are recognized for their initiative and ownership in handling major incidents, contributing to IT service excellence within complex organizational structures.
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