Shannon Orr is currently the Manager of the CSP Contact Center at Eli Lilly and Company, a position held since 2025. Previously, Shannon gained extensive experience at GEICO from 2016 to 2017, participating in the Management Development Program and holding various roles in customer service, including Customer Service Manager and Customer Service Supervisor. Shannon earned a Bachelor of Arts degree in Criminal Justice and Psychology from Indiana University Bloomington, graduating in 2015.
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