Elife
Ana Flavia Melo is a Customer Success Analyst at Elife since March 2022, responsible for managing the success of a portfolio of 20 clients using an omnichannel platform, as well as conducting client onboarding and support. Previously, as a Customer Experience Analyst, Ana Flavia assisted in managing and training a team of 10 analysts focused on a Volkswagen project, established various project setups, and created operational materials to enhance internal and external workflows. Ana Flavia also gained experience as a Customer Management Relationship intern on a Renault project, where content was developed for social media to boost engagement and audience reach. Additionally, Ana Flavia worked as an Oficial de Saúde at the Secretaria de Estado da Saúde de São Paulo from May 2022 to February 2023. Ana Flavia is pursuing a Technologist degree in Gestão de Mídias Sociais from Estácio and holds degrees in Serviço Social from Universidade Federal Fluminense.
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Elife
Elife is a full Customer Experience and Engagement solution, providing creative Customer Care team of specialists, chatbots, voicebots and fine-tuning strategies to clients. On an annual average, Elife approximately performs 1.4 million interactions with consumers, handles 700.000 unique cases and produces 30 bots in 3 different countries. Thecompany has its own social media platform called Buzzmonitor (also Facebook Official Partner), was founded in 2004, has nearly 400 employees and about 225 clients (medium and large companies) in Brazil (headquarter), Mexico, Spain and Portugal.