Karolina Baszarkiewicz is an accomplished professional with extensive experience in customer experience and loyalty management. Currently serving as the Chief Customer Officer at Elisa since May 2021, Karolina oversees a large team focused on enhancing customer service operations and developing customer value strategies. Previous roles include Head of Loyalty at Finnair, where responsibilities encompassed loyalty strategy development and program management, contributing to significant renewals and enhancements of the Finnair Plus loyalty program. Additional expertise includes leading client solutions at Cision and managing international media intelligence projects for Nokia Corporation. Karolina holds an Executive MBA from Aalto University and a Master's degree in Sociology from Jagiellonian University, complemented by advanced studies in International Relations at Dalarna University.
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