Katja Bäckström

Director, CX Business Solutions at Elisa

Katja Bäckström has extensive experience in marketing and business operations, with a focus on digitalization and customer experience. Katja has worked at Elisa as a Director for CX Business Solutions, Digitalisation Solutions, Commercial Lead, and Business Lead for Service Design. Prior to Elisa, Katja held roles at Visma Software Oy as Marketing Director and Marketing Manager. With a background in marketing and logistics, Katja has driven innovative strategies to improve customer engagement and business value, contributing significantly to the growth and profitability of the organizations Katja has worked for.

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Previous companies

Visma logo

Timeline

  • Director, CX Business Solutions

    April, 2021 - present

  • Director Digitalisation Solutions

    May, 2019

  • Commercial Lead

    April, 2019

  • Business Lead Service Design

    October, 2018

  • Head Of Customer Acquisitions Solutions

    March, 2016