Luís Gabriel Rodrigues Caldas Moreira

Luís Gabriel Rodrigues Caldas Moreira is currently a Gerente, Operacional at Elite Musical. Luís is responsible for managing a unit with a portfolio of 323 clients and 20 employees. Luís is responsible for planning, organizing and supervising the operational activities, within the established quality standards, in order to ensure the achievement of the company's objectives. Luís analyzes and evaluates the economic aspects of the production process in order to identify opportunities or alternatives that allow the reduction of costs. Luís developed a customer loyalty project that increased monthly profits by 22%. Luís studies, develops and / or perfects processes, as well as establishes process controls, aiming to ensure the best quality and greater productivity. Luís developed a customer satisfaction research model that allowed the identification of the points that needed improvement for the improvement of the service delivery process and consequently the loyalty of customers. Luís is responsible for systematically monitoring operational performance, through the analysis of appropriate management indicators, proposing the necessary plans and actions. Luís implemented a systematic control of the customer portfolio that allows the prediction of quantities three ahead, making it possible to take the necessary actions to avoid a drop in customer numbers in the portfolio. Luís ensures compliance with established targets and objectives. Luís studies, together with other areas of the company;

Luís Gabriel Rodrigues Caldas Moreira has a bachelor's degree in engineering production from Estácio (2014-2020), and is currently pursuing a post-graduate degree in project management from Faculdade Play (2021-2021). Luís also has a technical degree in chemistry from Colegio Rezende Rammel (2013-2015).