Mahir Jawad

Mahir Jawad is a Customer Service and Operations Specialist in E-Mobility at Elli, a brand of the Volkswagen Group, since April 2023, responsible for developing service concepts within the Customer Care sector. Previously, Mahir held positions as a Customer and Product Specialist at Carly Connected Car, where coordination with marketing and technical teams took place, and as a Customer Success Werkstudent at Alasco, focusing on support tool optimization. Additional experience includes an internship in Customer Support at LCM Digital GmbH and a role as a Werkstudent in Retention EMEA at TeamViewer, where ticket creation based on customer needs was performed across multiple languages and regions. Mahir holds a Master's degree in Global Management from Hochschule Hof, University of Applied Sciences, and a Bachelor's degree in International Business from the University of Dhaka.