Shana Timmer is an experienced professional with a diverse background in real estate and property management. Currently serving as Operations Manager at Ellis, Partners in Management Solutions since December 2017, Shana also works as a Licensed Realtor with Keller Williams Realty, Inc. since July 2019. Previous roles include Property Manager at Progressive Property Management and Leasing Specialist at Panco Management Corporation, along with a stint as a Realtor at Redfin. Shana holds a degree from Morgan State University, completed in 2008, and has developed a strong expertise in managing properties and facilitating real estate transactions over an extensive career spanning over a decade.
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Ellis, Partners in Management Solutions (EPMS - A Grace Hill Company)
For over 35 years EPMS has been helping multifamily housing companies evaluate their sales and marketing effectiveness through our Apartment Mystery Shopping, offering participation in our nationally recognized Quarterly Benchmark Comparison report. In addition, we have the Resident Feedback (Survey) as part of our newest vision of providing our clients with insight into the Voice of the Customer. Using a multiple-step process that captures the Customer Experience as a whole - from objective technique (shops) to subjective feedback (surveys) to the most driving force in buying decisions, emotional impact (social media) – Ellis offers customers easily attainable solutions that drive true customer loyalty, resident retention, and ultimately profits. Based upon proven NPS (Net Promoter Score) methodology as developed by Bain & Company, we identify how loyal your residents are and how likely they are to recommend you to others and to remain a resident at your community. The program also incorporates our years of research into generational characteristics and behaviors, to help customers best get to know their resident and what impacts their buying decisions. Ellis is your only source for this fully integrated solution. We’re not JUST a shopping company! We are here to help you understand and respond to the Voice of the Customer, helping you gain clearer insight into the Customer Experience on a day to day basis.