Marianna Ahola

Marianna Ahola currently serves as the Director of Customer Experience and Marketing at Elo since December 2022. With over a decade of experience at Fennia, Marianna held various leadership roles, including Director of Customer Experience, where responsibilities encompassed defining service standards, monitoring customer interactions, and leveraging CRM tools to enhance customer satisfaction. Prior roles included Concept Manager for Digital Business and B2B/B2C service models, and Development Manager focusing on marketing strategies and CRM implementation. Earlier work experience includes claims handling at Fennia and administrative tasks at Lähivakuutus Mutual Insurance Company. Marianna possesses a Master’s degree in Management from Nova School of Business and Economics and a Bachelor’s degree in International Business from Haaga-Helia University of Applied Sciences.