Valentina Rincón is an experienced professional in customer experience and operations management, currently serving as Customer Experience Manager LATAM at Emapta Global since April 2024. Valentina has held various managerial roles including DTC OPS Manager at LendingUSA and Customer Service Manager at Conduent, where responsibilities included creating goals and KPIs, managing operations, and enhancing client experience. Previous positions also encompass senior management roles at Ubiquity and team management at Sutherland and 24-7 Intouch, focusing on coaching, people development, and performance management. Valentina's educational background includes ongoing studies in Business Administration and Project Management, alongside certifications in Lean Six Sigma.
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