Karla Loucel is an experienced operations manager currently at EMAYA, where responsibilities include lead list creation, team coaching, client management, and strategy development for potential clients. Key accomplishments at EMAYA include successful onboarding of five new clients and achieving a perfect score in leadership surveys. Previously, Karla held various roles at TELUS International Central America from March 2011 to December 2020, including Customer Experience Team Lead, Coach of Excellence, Quality Assurance, and Customer Service Specialist, focusing on team effectiveness, coaching excellence, and customer satisfaction. Karla holds a Bachelor of Business Administration from ESI School of Business and a Lean Six Sigma Yellow Belt certification.
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