Sarah Maria Hess

Sarah Maria Hess is a skilled professional with extensive experience in customer care, training, and project management. Currently serving as a Quality Assurance Specialist and Training Specialist at Embrace Pet Insurance since May 2020, Hess designs and implements training materials that have significantly improved customer and employee satisfaction scores. Previously, positions included Customer Communication Specialist, Office Manager, and Event Manager in various organizations, where Hess demonstrated strong relationship-building skills and exceptional customer service abilities. With a BA in Political Science from Ohio University, Hess has a diverse background that includes consulting in the performing arts and non-profit sectors, as well as involvement in numerous theatrical productions, showcasing a commitment to excellence in both operational and creative environments.