Divoyia Flounory

Divoyia Flounory serves as a Service Desk Technician at Embross since November 2019, where responsibilities include troubleshooting hardware issues for airline self-service kiosks, providing customer service, creating service tickets, and assisting third-party technicians. Prior experience includes serving as a Service Desk Analyst at Insight Global, where Divoyia managed ticket queues and provided software/hardware support, and as an IT Analyst I at TRC Staffing Services, where support was given to Chick-fil-A’s various technology systems. Additional roles include Project Specialist at Elavon, Inc., focusing on project planning and scheduling, and training in QA/Programming through Year Up, complemented by an Associate of Science degree from Georgia State University Perimeter College.