Embross
Divoyia Flounory serves as a Service Desk Technician at Embross since November 2019, where responsibilities include troubleshooting hardware issues for airline self-service kiosks, providing customer service, creating service tickets, and assisting third-party technicians. Prior experience includes serving as a Service Desk Analyst at Insight Global, where Divoyia managed ticket queues and provided software/hardware support, and as an IT Analyst I at TRC Staffing Services, where support was given to Chick-fil-A’s various technology systems. Additional roles include Project Specialist at Elavon, Inc., focusing on project planning and scheduling, and training in QA/Programming through Year Up, complemented by an Associate of Science degree from Georgia State University Perimeter College.
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Embross
Embross is a dynamic technology company developing self service hardware and software solutions for the world's leading airports and airlines. Boasting one of the most experienced passenger self service solution teams, Embross helps its travel and service partners achieve greater service capability, efficiency and experience by leveraging self service and automation technology. Founded in Australia, Embross continues to grow it's global footprint and now houses its primary production operation in Toronto, Canada. In 2015, Embross acquired the IBM, Travel & Transportation, Kiosk division expanding its operational capability into North America and adding a new wealth of knowledge and over 20 years of legacy expertise. Today, Embross solutions can be found in most corners of globe as we continue to achieve a range milestones including: - 23,000+ kiosks deployed worldwide - 150+ Airline Check In Applications (on Embross Kiosks) - 40+ Airlines Customers - 17,000+ devices monitored on Embross Kiosk Manager Embross core solution base includes: KIOSK CUSS Common Use, Self Service Check In, Automated Passport Control, Ticketing, Biometric Enrollment and Validation, Information, Wayfinding, Custom kiosk projects SELF BAG DROP Automated self bag drop, Retrofit self bag drop and Hybrid solutions BIOMETRICS Facial Recognition, Iris Recognition, Fingerprint reading SOFTWARE Check In Applications, Bag Drop Applications, Passport Control Applications, Biometric enrollment and validation, DCS integration, Custom Software Projects