Richelle Anderson

Richelle Anderson is an accomplished Customer Success professional with extensive experience in driving operational excellence and enhancing customer satisfaction. Currently serving as a Senior Customer Success Manager at Emburse, Richelle leads initiatives that have improved ticket resolution efficiency by 30%. Previously, as a Client Success Specialist at UltraLinQ Healthcare Solutions, Richelle achieved a 20% reduction in churn and an 8% increase in upsells through proactive engagement and strategic account management. At MS Shift, Inc., Richelle facilitated onboarding for over 180 clients, resulting in a 20% increase in client retention and upsell revenue. Early in the career, as a Customer Experience Manager at Macy's, Richelle implemented strategies that significantly boosted sales. Richelle holds a Bachelor of Science in Business Administration and Management and completed a Customer Success Fellowship at SV Academy.