Jillian D.

Jillian D. is a seasoned professional currently serving as a Senior Manager in Training for the MS Patient Access Program and Engagement Operations at EMD Serono, Inc. since September 2019. With a strong background in training and engagement operations, Jillian is dedicated to fostering organizational excellence through effective learning solutions. Previous roles at EMD Serono include Manager and Senior Patient Support Specialist, where responsibilities included designing training programs, maintaining standard operating procedures, and directly assisting patients and prescribers. Jillian’s earlier experience includes social work and service coordination at the MA Department of Children and Families and the Justice Resource Institute, as well as several project management positions in construction. Jillian holds a Bachelor’s Degree in Psychology with a concentration in Forensic Psychology from Southern New Hampshire University.