Mica T.

Mica T. is an experienced professional currently serving as a Patient Support Specialist and Patient Support Navigator at EMD Serono, Inc., where Mica efficiently handles patient, provider, and pharmacy cases while achieving high call metrics. Mica has a strong background in event management and planning with Bummer City Historical Society, successfully increasing fundraising donations by 20% year-over-year since 2017. Previous roles include Store Manager and various positions at Starbucks, where Mica improved sales and customer satisfaction metrics significantly. Mica also has expertise in retail management, marketing research, and patient services, along with a solid educational foundation in Behavioral Neuroscience from Northeastern University and Arizona State University.