Diego Melo

Diego Melo has extensive experience in the call center industry, having worked in various quality monitoring roles at Emdia from April 2024 to June 2025, and previously at emDia | Grupo Santander from November 2022 to April 2024. Responsibilities included evaluating customer service interactions, assessing compliance with procedures, and providing feedback for employee development. Prior to these positions, Diego served as a call center operator, handling calls related to Santander Financeira and Bradesco, where duties encompassed negotiating payment agreements and addressing customer inquiries. Diego holds a degree in Business Administration from UNINOVE and has completed courses in political management and administrative assistance through Fundação Getulio Vargas and APDL, respectively.