Emergency Care Partners
Jackie Coonan is an accomplished professional with extensive experience in operations management and writing. Currently serving as the National Operations Manager at Emergency Care Partners since July 2019, Jackie previously held positions at Envision Physician Services as a Senior Writer/Editor and Writer/Editor from January 2013 to July 2019. Prior roles include Internship Coordinator at EmCare, Business Development Representative at EmCare, Office Coordinator at Chiropractic Solutions Of Pensacola, and various roles in service and coordination. Jackie began a career in hospitality as a Server and Field Staff Consultant, further demonstrating versatility across diverse industries. Jackie earned a Bachelor of Arts degree in Hospitality, Recreation, & Resort Management from the University of West Florida, where studies spanned from 2004 to 2009.
Emergency Care Partners
Headquartered in Pensacola, Florida, ECP is a leading provider of emergency medicine and emergency department management services for hospitals across the U.S., with current operations in Oklahoma, Texas, Arizona, Louisiana, Florida, New York, Illinois, and North Carolina. ECP sees 1.4 million patient visits annually across operations at 54 sites of service, supported by a clinical workforce of 900+ physicians and mid-level providers. ECP employs a differentiated model relative to other platforms in the emergency medicine space, highlighted by the ability to maintain ownership through its physician partnership model (with over 60% of physicians being shareholders today) and the ability for regional/local groups to maintain their branding and clinical autonomy while still benefitting from ECP's significant back-office infrastructure. This critical infrastructure includes support for the revenue cycle, financial and operational reporting, recruiting, training, compliance, contracting, scheduling, and payroll, among other functions. ECP's affiliated medical groups also have access to the platform's proprietary analytics platform, which operatively interfaces in real time with each hospital's IT platform to track/report daily key performance indicators (KPI) in the emergency room. These include throughput, capacity utilization, clinical quality metrics, and ancillary services reporting, which are used by ECP clinical/operational leaders and the hospitals themselves to drive quality service and outcomes and a consistent patient experience within each customer's emergency department.