Emirates NBD
Nader Srour is an experienced professional in contact center management, currently serving as the Head of Contact Center at Emirates NBD since November 2018. Prior to this role, Nader held the position of Contact Center Manager at Attijariwafa Bank from November 2017 to October 2018, and at Barclays from August 2008 to November 2017, where responsibilities included managing contact center resources, staffing, and vendor relations. Nader began the career as a Call Center Agent at Orange, advancing through various roles including Contact Center Team Leader and Contact Center and Vendor Management Team Leader. Nader holds a Bachelor's degree in Accounting from Tanta University, completed in 2006.
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Emirates NBD
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Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.