Param Eswaran Vijayan

Param Eswaran Vijayan possesses extensive experience in dialer operations and customer engagement, with a current role as Associates Manager at Emirates NBD since October 2015, focusing on streamlining unified communications and managing multiple projects within the Contact Center Dialer. Previously held positions include Unit Head of Dialer at Serco, where Param led a team supporting over 2500 staff across numerous locations, and Head of Global Dialer at Davies Systems, overseeing dialer efficiency and campaign execution. Early career roles entail managerial positions in dialer operations at SAMJASS IT SERVICES and Softlogic Systems, emphasizing performance management and compliance. Academic credentials include an MBA in Computer and Information Sciences and a postgraduate degree in Data Analytics and Operations Management.