Ryan Maxwell is a seasoned professional with extensive experience in quality assurance and customer experience management. Currently serving as Senior Manager of Quality Assurance - Voice Operations at Emirates NBD since September 2019, Ryan leads initiatives focused on enhancing customer experience through quality frameworks and leveraging AI and analytics. Previous roles at Emirates NBD include Senior Manager of Service Quality and Risk, Senior Manager of Workforce Management and Customer Service, and Contact Centre and Digital Experience Manager, demonstrating a strong capacity for leading multi-regional teams and driving digital customer experiences. Prior to Emirates NBD, Ryan served as Digital Operations Manager and Social Media Team Manager at Samsung Electronics UK, overseeing a significant workforce and improving customer interactions across digital channels. Ryan holds a distinction in I.T. and Business from Garforth Community College.
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