Bhavanathan P. has extensive experience in the field of technical architecture and project management, currently serving as a Subject Matter Expert and Project Lead at Emirates Group since March 2003. Responsibilities include overseeing the digital transformation of cloud contact center solutions, leading the implementation of voice and contact center projects, and managing legacy voice ACD migrations. Additionally, project control roles involve delivering IT solutions across multiple call centers, ensuring strategic goals are met for voice and networking requirements. Prior experience as a Senior Tech Support Engineer at Al-Futtaim included presales support and solution architecture for voice networks. Bhavanathan holds a Cambridge International Diploma in Management from the University of Cambridge and a Post Graduate Diploma in Electronics and Telecommunication from the City & Guilds of London Institute.
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