Joan Dsouza possesses extensive experience in customer service and administration across various industries, including telecommunications and aviation. Beginning a career as a Telesales Executive at State Bank of India in 2001, Joan transitioned to roles such as Customer Service Associate at Spanco Telesystems and Wipro, providing support to telecom customers. Joan held significant positions at Emirates Airlines from 2012 to 2016, serving as Senior Administrator in Sales and Reservations, and later as Administration Coordinator in Human Resources and Operations. Additionally, Joan has experience as a Senior Team Leader at Ventura, managing and coaching teams to meet quality standards. Educationally, Joan holds a Bachelor's degree in English Language and Literature from Wadia College, gained between 2000 and 2004.
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