Viktoriia Shustova

Viktoriia Shustova possesses a diverse background in customer service and marketing, currently serving as a Contact Center Agent at Emirates since September 2024. Previous experience includes roles as a Restaurant Worker/Bartender at Soupster Family, Marketing and Sales Specialist at Tngl, and Marketing and Social Media Intern at Freyja XO, where responsibilities encompassed social media management, content creation, and market research. Viktoriia also contributed to the successful launch of a pop-up restaurant while studying at LAB University of Applied Sciences, demonstrating strong project management skills. Educational qualifications include a Master's degree in Tourism Marketing and Management from the University of Eastern Finland and an MBA from Universidad Carlos III de Madrid, alongside a Bachelor's degree in Tourism and Hospitality Management.