Mark Tavares

Mark Tavares is an experienced operations and customer experience leader with a robust background in managing large teams and optimizing processes across multiple industries. Currently serving as the Director of Operations at Emma Mason since November 2020, Mark oversees the Operations Team to ensure a seamless customer experience and efficient processing of sales orders. Previously, Mark held key roles at EZYSkills, Reliance Jio Infocom, and Bharti Airtel, focusing on business development and customer experience management. With extensive expertise in designing and implementing operational processes and training, Mark has contributed significantly to revenue enhancement and productivity optimization throughout a career that spans over two decades in prominent organizations, including Dell, Vodafone, and Standard Chartered Bank. Mark holds a B.Com (Hons) degree from Shri Ram College of Commerce.